Privacy Policy

Last updated: 14 October 2026

This policy explains how Sitatunga Guest Lodge & Transfers collects and uses your personal information, in line with South Africa’s Protection of Personal Information Act (POPIA).

Who we are

Nathalie Mary CC, trading as Sitatunga Guest Lodge & Transfers (registration 2007/121586/23), 41 Kudu Crescent, Rivonia, Johannesburg, 2128.

Information Officer: Greg Walker-Deemin. Email info@sitatunga.co.za or call +27 11 234 6412.

What we collect

• Enquiries: your name, email, phone number, company (for corporate and partner enquiries) and your message, when you use a form on this website, email us or WhatsApp us.
• Bookings: your name, contact details, dates, number of guests and any requests. Online bookings are made on our own booking page, which keeps your details. Our channel manager, Beds24, only receives the dates and the room. Card payments are made on the secure payment page of iKhokha, our payment provider. We never see or store your full card details.
• Transfers and tours: your flight number, pickup time and place, and the number of passengers.
• Your stay: the details you give us at check-in, and what we need to invoice you or your company.

Why we use it

• To answer your enquiry and send you rates or a quote.
• To take, manage and confirm your booking, transfer or tour.
• To invoice you or your company and keep the records the law requires.
• To keep our guests and property safe.

We do not sell your information. We only send you marketing emails if you have agreed to receive them, and you can stop them at any time.

Who we share it with

• Our booking system and email provider (Hostinger), which store information for us.
• Our drivers and guides, who only receive what they need for your transfer or tour.
• WhatsApp (Meta), when you choose to message us on WhatsApp.
• iKhokha, our payment provider, which processes card payments.
• Google, for website statistics (Google Analytics) and the map on our Contact page.
• Government authorities, only when the law requires it.

Some of these providers store information outside South Africa. We only use providers that protect personal information to a standard similar to POPIA.

This website

Messages sent through our forms are emailed to us and kept in our website’s records so none are lost. The website uses cookies that it needs to work. The map on our Contact page is provided by Google, and card payments by iKhokha; they may set their own cookies when you use them.

Google Analytics: if you click “Accept” on our cookie banner, we use Google Analytics to count visits and see which pages are useful. It sets cookies and records the pages you view, how you found us, your type of device and your approximate location (country or city), but not your name or contact details. Google keeps this information for up to 14 months. If you click “Decline”, Google Analytics does not run. You can change your choice at any time: Change my cookie choice.

How long we keep it

We keep enquiries for as long as we need them to deal with your request. Messages sent through the forms on this website are deleted from the website after 12 months. We keep booking and invoice records for as long as South African tax law requires, usually five years. After that we delete them.

Your rights

You can ask us what information we hold about you, ask us to correct or delete it, or object to how we use it. Email info@sitatunga.co.za and we will reply within 2 days.

If you are not happy with our answer, you can complain to the Information Regulator of South Africa: inforegulator.org.za.

Keeping it safe

We limit access to your information to the people who need it, and use secure, password-protected systems.

Changes

We may update this policy from time to time. The date at the top shows the latest version.